Protecting your funds

Wire fraud, and how not to become a victim of it.

This is the single largest financial risk in a real estate transaction, and it is almost entirely preventable with one phone call.

We will never send or change wiring instructions by email.

If you receive wiring instructions from us by email, or an email saying our instructions have changed, it did not come from us. Call us on a number you already had before that email arrived — not a number in the email.

How the fraud actually works

Criminals monitor email accounts belonging to buyers, agents, lenders or title companies, and wait. When they see a closing approaching, they send an email that appears to come from the title company, with new wiring instructions. The email is well written, correctly branded, and references real details of your transaction, because they have been reading the thread.

The buyer wires their entire down payment to the criminal’s account. By the time anyone notices, the money has moved offshore. Recovery is rare.

What we do

  • We do not send wiring instructions by email
  • We verify any change to disbursement details by phone, using a number we already hold — never one supplied in the request
  • Escrow funds are held in dedicated accounts, reconciled regularly
  • Our systems and access controls follow the ALTA Best Practices framework

What you should do

  • Call before you wire. Every time, even if the instructions look identical to ones you already have.
  • Use a known number. Not one from the email you are checking.
  • Be suspicious of urgency. Pressure to send funds immediately is a tactic, not a coincidence.
  • Confirm receipt. Call us after sending to verify the funds landed.

If you think you have been defrauded

Act within hours, not days. Call your bank and ask for a wire recall immediately. Call us. Then report it to the FBI’s Internet Crime Complaint Center at ic3.gov. Wires have occasionally been recovered when reported within 24 to 72 hours.

Verify something with us

Tell us about the transaction and we’ll come back to you with a figure and a timeline — usually the same business day.

We never send wiring instructions by email, and we will never ask you to change them by email. Always call a number you already have on file before moving money.

Questions

Common questions

How do I know wiring instructions are genuine?
Assume any instructions you receive by email are not. Call us on a number you held before that email arrived — never a number in the email — and confirm every digit verbally.
What do I do if I think I have been defrauded?
Act within hours. Call your bank and request a wire recall immediately, then call us, then report it at ic3.gov. Wires have occasionally been recovered when reported within 24 to 72 hours. After that, almost never.
Will you ever email me updated wiring instructions?
No. Not once, under any circumstances. If you receive an email that appears to come from us with new or changed instructions, it did not come from us.

More in our full FAQ, or call Pennsylvania (412) 677-2311 or Alabama (256) 692-0808.